Shipping and Return Policy

Sales & Return Policy for Diamonds Jewellery

At  Enara Jewels , we are committed to providing you with the highest quality diamonds and exceptional customer service. Please review our sales and return policy for diamonds jewellery outlined below:

 

1. Quality Assurance

All diamonds offered by Enara Jewels are certified by reputable gemological laboratories, ensuring that they meet the highest standards of quality, cut, color, clarity, and carat weight. We guarantee the authenticity and integrity of our diamonds.

 

2. Sales Policy

Order Placement: When you place an order for diamonds jewelry through our website or in-store, you agree to purchase the item at the specified price.

Payment: Full payment is required at the time of purchase. We accept various payment methods for your convenience.

Custom Orders: Custom-made diamond jewelry orders may require a deposit, with the remaining balance due upon completion of the piece.

Sales Tax: Sales tax will be applied to orders as required by law.

 

3. Return Policy

We want you to be completely satisfied with your purchase from Enara Jewels. If for any reason you are not satisfied with your diamonds jewellery, you may return it subject to the following conditions:

Eligibility: To be eligible for a return, the diamonds jewellery must be in its original condition, unworn, and accompanied by the original certificate and packaging.

Timeframe: You may return diamonds jewellery within 30 days from the date of purchase for a full refund or exchange, excluding shipping and handling fees.

Return Process: To initiate a return, please contact our customer service team to obtain a return authorization and instructions. Returns without prior authorization will not be accepted.

Refund: Refunds will be issued in the original form of payment within a reasonable timeframe after the returned item is received and inspected for compliance with our return policy.

Custom Orders: Custom-made diamond jewellery orders are not eligible for return unless they are defective or not as described.

 

4. Exchange Policy

If you would like to exchange your diamonds jewellery for a different item or size, please contact our customer service team to arrange for an exchange. The same eligibility criteria and timeframe outlined in our return policy apply to exchanges.

 

5. Warranty

All diamonds jewelry purchased from Enara Jewels is covered by a warranty against manufacturing defects for a specified period. Please refer to the warranty terms provided with your purchase for details.

 

6. Contact Us

If you have any questions or concerns about our sales and return policy for diamonds jewellery, please contact our customer service team for assistance.

By purchasing diamonds jewelry from Enara Jewels you agree to abide by the terms and conditions outlined in this policy. Thank you for choosing us for your diamonds jewellery needs.

Enara Jewels- 2024

Jewellery Care

How to clean gold Jewellery?

1. All gold rings and most precious gemstones can be cleaned with warm water, mild dish soap (no detergents) and a soft brush.

2. Don't use toothpaste, baking soda and abrasives!

3. Always remember to close the drain if you are using your sink

4. Rinse your jewellery in warm water, let it dry completely and buff with a soft, dry, lint free cloth

5. To return the shine of your gold ring please use polishing cloth we included in your order

6. If needed visit local jeweller once a year for a professional cleaning with ultrasonic 

 

Safely store your jewellery

1. Store your pieces separately, it will avoid pieces knocking together

2. Use individual plastic bag or cloth pouch

3. Don't leave your jewellery in a bathroom for a long time

 

Does 14K / 18K gold tarnish?

Pure 24K gold by itself doesn't tarnish, but it is not used for Jewellery making since it is extremely soft. 9K, 10K, 14K and 18K alloys are made from mixing pure gold with other metals (silver, copper) which gives them durability and colour. These metals can tarnish when exposed to oxygen, humidity and sulfur. The general rule: jewellery with less pure gold content will likely be tarnished. 18K gold won't tarnish except for a few specific and rare conditions. 14K can show a very little tarnishing if any at all.

 

Taking care while wearing gold Jewellery

There are some obvious things to bear in mind when it comes to protecting your gold Jewellery from day-to-day damage, while others may be a little more surprising. 

One important tip to remember is you should always put on your Jewellery last when getting dressed. That includes putting on aftershave, perfume, hair products or make-up beforehand, as they can all damage your Jewellery.

When it comes to keeping your Jewellery safe around the house, we advise you to take it off before doing any manual jobs or housework. You don’t want to accidentally scuff or scratch a ring or bracelet doing some run-of-the-mill household chores.

One last tip — what’s good for you often isn’t good for your gold Jewellery. It’s best to take it off before washing your hands or taking a bath or shower, as you don’t want to submerge it in water or expose it to products like shower gel and shampoo.